About Our Meat
Yes, all of our meat is HMC certified. Our meat counter is facilitated by The Meat Company Bradford, which is fully HMC compliant. Please note: this does not apply to our halal wagyu meat, which has been authorised halal compliant with an alternative certification and is available on request.
Yes you can ask for your order to be tailored. Please use the notes section in the cart page, if you would like your meat cut or prepared in a specific way.
Placing An Order
To place you order, simply follow these steps:
- Select your desired product(s) and choose 'Add to cart'
- Choose 'proceed to cart' button or click the cart icon and select 'view cart'.
- Select 'checkout' at the bottom of the 'view cart' page.
This will take you to the checkout page.
Fill in your details:
- Email address and phone number
- First and last name
- Your shipping address (Where you would like your order to be delivered)
- Post Code.
Click the proceed to payment button. This will take you to the payment page, where you can enter your payment details. Please note this is a secure payment site.
Yes it is possible to amend your order. Please contact firstname.lastname@example.org and if your order is still unfulfilled we will amend or add to it. Once your order has been modified, our customer service representative will send an amended invoice reflecting the changes. Once this invoice is cleared (if required) we will begin to prepare your order. Please note, as our butchers start to prepare your order as soon as possible to ensure it is ready to reach you next day, it is not always possible to amend it or add to it. We will explain if this is the case, when you contact us.
Yes you can add notes at the checkout page when placing your order. Notes should include special instructions for the preparation of your order or about the delivery of your order i.e. please leave with neighbour if out. For complaints and feedback, please email email@example.com.
Once your order has been placed, our dedicated team of butchers will begin to prepare your meat. Please note, all orders are cut and prepared to order and as close to dispatch as possible. This ensures that you receive your order in prime condition and still fresh. Once the meat is packed, our third party courier team will pick up your packed order. At this point you will receive a tracking link to track the progress of your delivery. On the day of your delivery (Usually next day of placing your order) you will receive an approx. time window to indicate when you can expect your order.
You can cancel your order within 1 hour of placing by emailing firstname.lastname@example.org, quoting your order number and contact details. Please note, we are unable to cancel your order once we have started preparing it.
Delivery & Packaging
If you order is placed before 9am between Mon-Thur, you will usually receive your order the next working day. If you placed your order after the cut off, the order will be with you in 2 working days. As we do not offer weekend deliveries, any orders placed after 9am on Thur, will be dispatched on Monday for delivery on Tuesday. Please note orders are prepared as close to dispatch as possible and will never be prepared in advance. You can therefore be confident that your items will reach you with the promised great quality, taste and freshness.
Your meat will be packed in sealed containers, especially designed for packing meat to retain freshness. All orders will be shipped in insulated packaging containing ice packs tested to keep your meat fresh for up to 48 hours in an unopened package. On receipt of goods, please immediately refrigerate your items to ensure freshness. Please note all fresh items are suitable for home freezing. For frozen items, do not refreeze once thawed. Our packaging ensures meat remains fresh and undamaged during transit, so that you receive your meat intact and with the promised great taste and quality.
Your order will be delivered to you by our third party courier. Once we prepare and pack your order, our courier partner, picks up the order and prepares for it to be delivered to you, this is normally the day after you place your order if it has been placed after 12pm.
Yes, once your order is dispatched and on its way to you, our third party courier will contact you with a tracking number. You can track the progress of your delivery via the tracking link sent to you. You will also receive regular email and sms updates from the courier, including a 1 hour delivery window, informing you when you can expect your order.
If in the unlikely event that your order is damaged in transit, we ask that you take a picture of the packaging and products and send it to us via email@example.com. We will aim to investigate and resolve your issue within 24 hours of receiving your email.
Although we strive for perfection, if in the unlikely event you have received the wrong items, we ask that you contact us via support@halalfinefoods quoting your order number and contact number. We will aim to resolve your issue within 24 hours and get the correct items sent out to you.
Our courier partner will keep you updated on the progress of your delivery, from the moment it is dispatched until it reaches your door. If in the unlikely event it does not arrive, please contact us via firstname.lastname@example.org quoting your order number and contact number. We will investigate and aim to your order delivered to you as soon as possible.